FREQUENTLY ASKED QUESTIONS

  1. Q: How can I place an order?

    • A: To place an order, simply browse our collection, select the desired items, and add them to your cart. Proceed to checkout, provide shipping details, and complete your purchase securely.
  2. Q: What payment methods do you accept?

    • A: We accept major credit cards (Visa, MasterCard, American Express), debit cards, and PayPal for secure and convenient transactions.
  3. Q: Is it safe to shop on your website?

    • A: Yes, shopping with us is safe. We use industry-standard encryption to secure your personal and financial information. Your privacy and security are our top priorities.
  4. Q: What is your return policy?

    • A: Our return policy allows you to return or exchange items within 30 days of receiving your order. Please refer to our Returns & Exchanges page for detailed information and instructions.
  5. Q: Can I track my order?

    • A: Yes, you can track your order by using the tracking number provided in the shipping confirmation email. Simply click on the link or visit our Order Tracking page.
  6. Q: How are shipping costs calculated?

    • A: Shipping costs are calculated based on the destination, shipping method chosen, and the weight of your order. You can view the shipping costs during the checkout process before completing your purchase. But the good part shipping is FREE right now all over the US.
  7. Q: Do you offer international shipping?

    • A: Yes, we offer international shipping. Please check our Shipping Information page for details on international shipping rates and estimated delivery times.
  8. Q: Are your products ethically sourced?

    • A: We are committed to ethical sourcing. Our products are crafted with responsibly sourced materials, and we adhere to ethical practices, including fair labor and environmentally conscious processes.
  9. Q: Do you offer customization or personalization services?

    • A: Yes, we offer customization services for certain products. Contact our customer support team to inquire about personalized options, such as engraving or custom designs.
  10. Q: What metals and materials are used in your jewelry?

    • A: 
      Karat Percentage of Gold Common Alloying Metals
      24k 100% None (Pure Gold)
      18k 75% Copper, Silver, Zinc
      14k 58.3% Copper, Silver, Nickel
      10k 41.7% Copper, Silver, Zinc
  11. Q: How do I care for my jewelry?

    • A: To ensure the longevity of your jewelry, please refer to our Jewelry Care Guide, which provides tips on cleaning and storing different types of jewelry.
  12. Q: What if an item is out of stock?

    • A: If an item is currently out of stock, you can sign up for notifications on the product page to be informed when it becomes available again. Alternatively, our customer support team can provide information on restocking.
  13. Q: Can I cancel or modify my order after placing it?

    • A: Orders can be canceled or modified within 24 hours of placing the order. Contact our customer support team as soon as possible with your order number for assistance.
  14. Q: How do I contact customer support?

    • A: You can reach our customer support team by emailing info@royalgemstore.com or calling (786) 766-2268.